Return & Refund Policy

At Zara Tamer, customer satisfaction is our priority. We strive to provide premium-quality fragrances and an exceptional shopping experience. Please read our return and refund policy carefully before placing an order.

Returns & Exchanges

Due to the nature of fragrance products and for hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged.

We only accept returns or exchanges in the following cases:

• The customer received an incorrect product.

• The product arrived damaged or defective.

• The order was incomplete.

To be eligible for a return or exchange, the product must:

• Be unused and unopened.

• Be in its original packaging and condition.

• Be reported within 48 hours of receiving the order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

• Your order number.

• Photos or videos clearly showing the issue.

Once verified, we will arrange a replacement or issue a refund, depending on the situation.

Refunds

Approved refunds will be processed using the original payment method whenever possible.

Please note that shipping fees are non-refundable unless the error was caused by us.

Refund processing times may vary depending on your payment provider.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.

Contact Us

If you have any questions regarding this policy, please contact us:

Email: support@zarafragrance.com
Phone/WhatsApp: +965 9885 8341

Thank you for choosing Zara Tamer.